Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.
1.Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Motilal.com.
2. It is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
3. The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Motilal shall not be liable in any manner for any misuse or usage of such information.
5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as “non-returnable” on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
7. Products may be eligible for replacement only if the same seller has the exact same item in stock.
8. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
9. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
Credit Card/ Debit Card 2-4 Business Days
Net Banking Account (Credited to Bank Account) 5-7 Business Days
UPI Linked Bank Account 5-7 business days
Pay on Delivery Orders
NEFT to Bank Account 4-7 Business Days
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. only in exceptional cases.
For Fulfilled by Lelodeal (FBA) orders:
1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.
For Seller-Fulfilled orders:
1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to authorise that refund. Motilal.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.